EDUCATION
EXPERIENCE DESIGN CONSULTANT
AUG 2015 - APRIL 2018 | PROVIDENCE, RI | BUSINESS INNOVATION FACTORY
Created business strategies and service models for social impact partners using ethnographic research and business model design methodologies.
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Worked with c-suite executives of an national teacher training organization to develop a compelling online training experience and a business model to support scalable growth; model implemented 2018
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Developed an innovative population health business model for a large healthcare system, grounded in a newly-developed customer experience designed to meet the needs of an underserved population
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Facilitated strategic decision-making sessions with the executive team of an innovative education group. Using our strategies, they exceeded growth expectations, increasing from 23 to 35 sites nationally in a year
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Managed the creation of a social media-based service model designed to assist teens in early career exploration; led a follow-up study with more than 200 users nationwide to assess the model’s effectiveness
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Created an agile and design thinking-based change management training and coached administrative healthcare teams, increasing collaboration and reducing duplicated efforts across departments
CITIZEN EXPERIENCE LAB ASSOCIATE
MARCH 2015 - AUG 2015 | PROVIDENCE, RI | BUSINESS INNOVATION FACTORY
Managed client acquisition, project procurement, and lab brand recognition.
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Devised and implemented the lab’s inaugural growth strategy, working with internal management to cultivate project opportunities with community leaders and expand client networks
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Crafted content highlighting work in the lab and promoted the content on various online platforms, resulting in audience increases of over 200% on social media sites within 6 months
NEWS REPORTER
JUNE 2013 - JAN 2015 | LOGAN, UT | UTAH PUBLIC RADIO
Researched issues relevant to citizens of Utah and captured stories in audio and written formats to be shared with a state-wide audience.
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Wrote, voiced, and edited an average of four stories per week – one of the strongest content production performances on the team
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Managed the news team’s content lineup; lead the development of a Utah Broadcasters Association award-winning news feature series
MBA, Emphasis in Strategy
U N I V E R S I T Y O F U T A H
e s t. A U G 2 0 1 8 - M A Y 2 0 2 0 | G M A T 7 1 0
HONORS B.A., Communication Studies; Liberal Arts
U T A H S T A T E U N I V E R S I T Y
S E P 2 0 1 0 - J U N E 2 0 1 4 | G P A 4 . 0
ADDITIONAL TRAINING
DESIGNxRI’s human-centered design training
Graduate-level web development course
Project Management
Professional Writing and Copyediting
Public Speaking
Workshop Design and Facilitation
Design Thinking and Prototyping
Ethnographic Research
Adobe Suite
Leader in student-run grant-making organization
AWARDS
College's Undergraduate Researcher of the Year
Communication Studies Student of the Year